From Forest to Front Door: The Whole StoryDec 04
To give you a little insight into what goes on behind the scenes, we wrote a blog series about the processes that get your worktops from the forest to your front door. In this blog post, we give you the whole story – from purchasing to delivery.
As an environmentally responsible company, we take sustainability incredibly seriously. Our timber comes from responsibly managed sources and we ensure that we are involved with the supply chain at every stage. By doing so, we can ensure that our products are of the highest-quality. Here you can read more about our purchasing process from Lisa, our purchasing manager. Read more about purchasing.
We want to ensure that we provide customers with the support they need, be it advice, information about our products and service or help with an order. This is where our sales team comes in. In this section, we follow one of our sales managers, Jade, as we take a look at the work that goes into delivering the best service to our customers. Read more about sales.
Here at Worktop Express, we offer a fabrication service which allows you to create your very own bespoke worktop. We are proud of this service as there is a lot of work that goes into each bespoke order and providing our customers with exactly what they want is of paramount importance. In this section, we follow Christina and Mia, the fabrication sales team, as they explain what is involved. Read more about fabrication sales.
Our fabrication sales team send bespoke orders through to our fabrication team. This stage has many processes involved. We spent some time with Marcin, the Director of Technical and Quality. He oversees our fabrication department and ensures that the products that we deliver are the best possible quality. Read more about fabrication.
The final stage is delivery. This is a vital part of our process and getting it right ensures that our customers are happy with our service. Tim, our transport manager, tells us a little more about our in-house delivery service and the people who are involved. Read more about delivery.
This is the whole story of our worktops – from forest to front door. We hope that you have enjoyed reading about the processes involved. If you have any questions about our products or service, please do not hesitate to contact us.