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Contact Worktop Express

Worktop Express® is happy to help with queries from new or existing customers, but before you get in touch, you may find the answer to your questions in some of the handy resources you’ll find right here on the website.

keyboard_arrow_down keyboard_arrow_up Frequently Asked Questions
keyboard_arrow_down keyboard_arrow_up How do I order samples?

Before ordering worktops from us, you may want to order worktop samples. All types of worktop samples can be ordered online on our samples page.

keyboard_arrow_down keyboard_arrow_up Do you have a showroom?

We have a number of showrooms located across the country, visit our worktop showrooms page to find your nearest location.

Please note: these are showrooms only and do not hold stock to purchase on site.

keyboard_arrow_down keyboard_arrow_up Do I need an appointment to visit the showroom?

There is no need to book an appointment, you can just turn up and view our extensive range of products.

We also hold samples for most of our stock.

keyboard_arrow_down keyboard_arrow_up What are your opening hours?

Our sales department is open 08:30 until 17:00 on weekdays* (*09:00 on Wednesdays). If you would like to pay us a visit, check out the showrooms page to find out opening times.

keyboard_arrow_down keyboard_arrow_up Where can I read reviews?

Want to see what our customers think of us? We have a Trustpilot rating of 4.8 out 5 and over 50,000 positive reviews. You can view a selection of them on our customer testimonials page.

keyboard_arrow_down keyboard_arrow_up When is the next delivery day?

All worktops in stock are available for immediate dispatch. Next day delivery is often available, subject to demand when ordering before 12pm. If you do require urgent delivery please place the order online or call us to confirm availability.

Please visit our delivery page for full details.

keyboard_arrow_down keyboard_arrow_up How do I choose a delivery date?

Delivery dates can be chosen at our online checkout up to four weeks in advance. If you want to book a date further in the future, simply give us a call to discuss your requirements.

keyboard_arrow_down keyboard_arrow_up Can I choose a AM/PM slot or a specific time in the day?

We can request to our logistics team for morning or afternoon delivery slot. Whilst our logistics team will make every effort to fulfil these requests, we are unable to guarantee that we will always be able to accommodate them.

Time slots are mostly dependent on the routing of the van for that day and the location of other deliveries.

However, if you have selected our internal 2-Person team you will receive a 2-hour time slot via email the day prior to delivery. In addition, our drivers will attempt to call approximately 30 minutes before arrival.

keyboard_arrow_down keyboard_arrow_up Can my worktop be left at the property if no one is home?

If you are unable to take delivery on the date specified, it may be better to reschedule for a different date.

With our internal 2-Person team you will receive a 2 hour time slot via email the day prior to delivery. In addition our drivers will attempt to call approximately 30 minutes before arrival.

If you are unable to reschedule the delivery date you can send us an email with instructions to leave your order in a safe place. However, this communication will be taken as your permission and acceptance that your order is to be left at your responsibility. The note will be recorded against your order and we will not be liable for any damage/loss that occurs as a result of this.

keyboard_arrow_down keyboard_arrow_up Can I collect my order?

We do not offer a collection services, however, our in house two-person delivery service offers next day delivery to the vast majority of UK postcodes. Please visit our delivery page for full details.

keyboard_arrow_down keyboard_arrow_up What promotions or discounts do you offer?

We always offer our worktops at the most competitive prices, but sometimes we have promotions on our worktops and delivery service. Visit our current offers page to find out if any promotions are currently running.

We also have our Price Match Promise, at Worktop Express, we are passionate about offering excellent value to match our industry-leading customer service. That's why we guarantee to match the price of any like-for like worktop or fabrication service.

keyboard_arrow_down keyboard_arrow_up Do you sell custom sized worktops?

We offer a wide variety of customisation to our worktops, please check out our Online Bespoke Tool to see all the great options to customise your worktop.

keyboard_arrow_down keyboard_arrow_up What is the lead time for bespoke worktops?

Once you have confirmed your bespoke worktop diagram our lead times are 6-9 working days from customer confirmation to delivery. This is true for almost all types of worktop customisation, including single cut to size on any worktop.

If you order your worktop customisation via our online tool, you can confirm your diagram during your design process AND save 10% on the services that you order.

keyboard_arrow_down keyboard_arrow_up Are offcuts sent with my bespoke order?

If you choose to use our bespoke worktop service, we will send all the substantial offcuts from cutting the worktop to your specific requirements. These can be a useful extra to use for a desk, shelving, chopping boards.

keyboard_arrow_down keyboard_arrow_up I have the lengths of worktop required for my kitchen but don't know which worktop sizes to purchase?

If you wish to order fabricated worktops, we will always calculate the most cost-effective solution to achieve the required sizes. If you are ordering standard worktops, please remember to purchase slightly oversized worktops in order to cut them to size on site, allowing for any measurement errors/alterations.

keyboard_arrow_down keyboard_arrow_up Do I need to send a full kitchen plan for the bespoke service?

No, a simple sketch will be fine, as a member of our staff will confirm all measurements and requirements before we commence manufacture. However, if you are able to provide a diagram in Microsoft Word or similar this is beneficial.

keyboard_arrow_down keyboard_arrow_up Do you sell offcuts?

Whenever you customise your worktop using our Worktop Customisation Tool, we will send you all of the pieces that are removed in order to create your perfect shape. Unfortunately, we do not hold or sell any offcuts separately our customer always receives all of the worktop they purchase (apart from any non-viable slivers!). If you want a smaller piece of worktop, our bathroom worktops, are a great option for people looking for a small worktop section.

keyboard_arrow_down keyboard_arrow_up What are the warranties on your products?

Please visit our guarantees page for the full list of our products and their warranty/guarantee details.

keyboard_arrow_down keyboard_arrow_up Why should I purchase worktops from Worktop Express?

Our commitment to offering an unrivalled range of kitchen worktops has positioned Worktop Express® at the forefront of the market; and the benefits of our expertise are realised in both exceptional products and excellent customer service. We are one of the only retailers which stock the actual worktops ourselves, rather than selling for a distribution company, and as a result we are able to offer next day delivery with our in house two person delivery services. We believe that our personal service sets us apart from the competition.

keyboard_arrow_down keyboard_arrow_up Are your worktops FSC certified?

We are proud to confirm that many of our worktops are now available FSC® certified, in species such as oak, beech and walnut, to name a few. Not all of our stock is FSC certified, so if you do require FSC certified worktops, please state this on the online order form, when enquiring or placing your order, so that we can ensure the items you purchase are from an FSC certified source. To find out more about our green credentials, please visit our Environmental Policy page.

keyboard_arrow_down keyboard_arrow_up Apart from the colour, what is the difference between each type of wood?

All of our worktops are constructed from hardwood and as such there is no difference in versatility. Any worktop from our entire range, once professionally installed, is suitable to use as a kitchen worktop and as such your decision should be made on colour and style.

keyboard_arrow_down keyboard_arrow_up Will my wooden worktops match?

Our worktops are not pre-packaged. As such, all worktops are packaged to order. Therefore, we ensure that all worktops in multiple orders are checked to be a suitable match in both grain formation and colour consistency, as best as possible, before despatch.

However, once you have oiled our wooden worktop’s the natural colour and features will be fully visible, so we still strongly recommend checking the worktops match before cutting and installing them.

keyboard_arrow_down keyboard_arrow_up What's the difference between Oak/Prime Oak & Full Stave Prime Oak?

Standard Oak worktops are constructed from solid oak staves which have a more prominent grain pattern and natural features than their Prime variant, and in general have more character. Most worktops will have colour variation between each separate stave.

Prime worktops are also constructed from solid oak staves that have a more uniform, delicate grain with fewer natural features. Prime worktops have a sophisticated look and as a result are more suited to contemporary kitchens.

Full Stave Prime Oak are the pinnacle of our oak range and are expertly crafted to highlight the beautiful golden grain and natural character. Constructed from extra wide staves which run the full length of the worktop it creates an unrivalled sophistication. We source our Full Stave Prime Oak worktops from central France which provides the perfect growing conditions for flawless consistency and quality and can clearly be seen in this our most premium range of timber worktops.

keyboard_arrow_down keyboard_arrow_up How do I store my wood kitchen worktops before installation?

We recommend that worktops are oiled immediately upon receipt (we recommend Rustins Danish Oil for all worktops, including those that have been pre-oiled with our in-house service) and installed shortly after. If storage is necessary, please store your worktops flat and on bearers before installation. Remember to store worktops in a damp-free environment.

keyboard_arrow_down keyboard_arrow_up How do I treat the worktops before installation?

We recommend and supply Rustins Danish oil for the treatment of all worktops. All DIY worktops will require three coats before installation to both the top and bottom sides, while end grains require six coats. For maintenance, wooden worktops will require oiling once a week for the first six weeks, and then every three months thereafter. This does of course depend on the use of the kitchen.

Please see our installation and aftercare instructions for full details.

keyboard_arrow_down keyboard_arrow_up Why do you use two different worktop oils (Rustins and HABiol)?

At Worktop Express we are continually expanding and updating our processes. Recently we have developed a new pre-oiling system which utilises sophisticated machinery and innovative techniques to achieve the highest standard for our customers. Unfortunately, Rustins is not suitable for this machine, and as such we have introduced a very similar industrial product called HABiol.

Both Rustins and HABiol are surface oils that provide a protective coating to the surface of the wood - they do not penetrate the wood like some oils we have used previously. Rustins is a tried and tested product that is easy to apply, and we therefore recommend using this for aftercare of all worktops. Both products yield an extremely similar, aesthetically pleasing finish.

keyboard_arrow_down keyboard_arrow_up Do I need special brackets to install timber worktops?

Yes. We recommend the stretcher plates/slotted brackets in our worktop installation kit. These brackets secure the worktops to the cabinets but also allow the worktop to move by several mm to allow for gradual contraction/expansion of the timber during varying humidity. A full installation guide is provided with all worktops, and you can also click the following link to view this information online - Wood Worktop installation guide.

keyboard_arrow_down keyboard_arrow_up How do I join worktops?

Each of our worktop types have slightly different jointing methods, please see our installation guides for full details for each type of join.

keyboard_arrow_down keyboard_arrow_up Why should I use an upstand?

As well as looking the part, upstands are extremely handy when it comes to worktop installation. Upstands hide the small expansion gap required when fitting solid wood worktops and they also enable worktops to be fitted to out-of-square walls without the need to cut large sections of the worktop to size first. They help to integrate the worktop material with other kitchen elements and also prevent any moisture/ingress from forming behind the worktops.

keyboard_arrow_down keyboard_arrow_up How do I clean wood worktops?

To clean wood worktops, simply wipe the surface with warm (not boiling hot) soapy water. Remember to wipe off any water after a few minutes.

keyboard_arrow_down keyboard_arrow_up Email Us

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You can easily get in touch with us via Live Chat by clicking the pop-up on the bottom right of the page.

Live Chat is available Monday to Friday 08:30 - 17:00* (*09:00 on Wednesdays).

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If you would like to send us something by post, please use the following address:.

Worktop Express® Units 6-8, Brearley Court, Waterwells Business Park, Quedgeley, Gloucestershire, GL2 2AF.