Worktop Express® - Frequently Asked Questions
- How long does delivery take?
- What's the difference between Oak/Prime Oak & Beech/Prime Beech?
- Why should I purchase worktops from Worktop Express®?
- Are your worktops FSC certified?
- Do you have a sample service?
- I have the lengths of worktop required for my kitchen but don't know which worktop sizes to purchase?
- Do I need to send a full kitchen plan for the bespoke service?
- Apart from the colour, what is the difference between each type of timber?
- Will my worktops match?
- How do I store my wood kitchen worktops before installation?
- How do I treat the worktops before installation?
- Do I need special brackets to install the worktops?
- How do I clean wood worktops?
- Why should I use an upstand?
- How do I join worktops?
- Why do you use two different worktop oils (Rustins and HABiol)?
How long does delivery take?
All worktops in stock are available for immediate despatch. Next day delivery is often available, subject to demand. If you do require urgent delivery please place the order online or call us to confirm availability.
What's the difference between Oak/Prime Oak & Beech/Prime Beech?
Standard Oak/Beech worktops have a more prominent grain pattern and more natural features than their Prime variant, and in general have more character. Most worktops will have colour variation between each separate stave.
Prime worktops have a more uniform, delicate grain with fewer natural features. Prime worktops have a sophisticated look and as a result are more suited to contemporary / glamorous kitchens.
Why should I purchase worktops from Worktop Express®?
Quite simply because we stock only the highest quality solid wood worktops, at the lowest prices available in the UK. Unlike a lot of our competitors, we stock the actual worktops ourselves, rather than selling for a distribution company, and as a result we are able to offer immediate delivery. Our staff see and work with the worktops themselves, allowing them to better respond to any questions that you may have. We believe that our personal service sets us apart from the competition. Still not convinced? Read more here.
Are your worktops FSC certified?
We are proud to confirm that many of our worktops are now available FSC® certified, in species such as oak, beech, ash, maple, walnut to name a few. Not all of our stock is FSC certified, so if you do require FSC certified worktops, please state this on the online order form, when enquiring or placing your order, so that we can ensure that the items you purchase are from an FSC certified source. To find out more about our green credentials, please visit our Environmental Policy page.
Do you have a sample service?
Yes, we have a full sample service and we even refund the purchase price of any samples if you proceed with an order! Our worktop quality is second to none so we strongly advise you to compare one of our samples to any of our more expensive competitors - You will be surprised! Please click here to view our sample service.
I have the lengths of worktop required for my kitchen but don't know which worktop sizes to purchase?
If you wish to order fabricated worktops we will always calculate the most cost effective solution to achieve the required sizes. If you are ordering standard worktops please remember to purchase slightly oversized worktops in order to cut them to size on site, allowing for any measurement errors / alterations.
Do I need to send a full kitchen plan for the bespoke service?
No, a simple sketch will be fine, as a member of our staff will confirm all measurements and requirements before we commence manufacture. However, if you are able to provide a diagram in Microsoft Word or similar this is beneficial.
Apart from the colour, what is the difference between each type of timber?
All of our worktops are constructed from hardwood and as such there is no difference in versatility. Some timbers such as Wenge are extremely dense, providing a very hardwearing surface, whereas other timbers such as Iroko have a high natural oil content and are therefore suited to Belfast sinks. However, any worktop from our entire range, once professionally installed, is suitable to use as a kitchen worktop and as such your decision should be made on colour and style.
Will my worktops match?
Unlike many competitors, our worktops are not pre-packaged. As such, all worktops are packaged to order. Therefore, we ensure that all worktops in multiple orders are checked to be a suitable match in both grain formation and colour consistency, as best as possible, before despatch.
How do I store my wood kitchen worktops before installation?
We recommend that worktops are oiled immediately upon receipt (we recommend Rustins Danish Oil for all worktops, including those that have been pre-oiled with our in-house service) and installed shortly after. If storage is necessary, please store your worktops flat and on bearers before installation. Remember to store worktops in a damp free environment.
How do I treat the worktops before installation?
We recommend and supply Rustins Danish oil for treatment of all worktops. All DIY worktops will require three coats before installation to both the top and bottom sides, while end grains require six coats. For maintenance, DIY worktops will require oiling with Rustins Danish Oil once every six weeks for the first few months and then a further coat every 3/6 months from then onwards. This does of course depend on the use of the kitchen.
Do I need special brackets to install the worktops?
Yes. We recommend and supply stretcher plates / slotted brackets in our worktop installation kit. These brackets secure the worktops to the cabinets but also allow the worktop to move by several mm to allow for gradual contraction / expansion of the timber during varying humidity. A full installation guide is provided with all worktops, and you can also click the following link to view this information online - Wood Worktop installation guide.
How do I clean wood worktops?
To clean wood worktops, simply wipe the surface with warm (not boiling hot) soapy water. Remember to wipe off any water after a few minutes.
Why should I use an upstand?
As well as looking the part, wooden upstands are extremely handy when it comes to worktop installation. Upstands hide the small expansion gap required when fitting solid wood worktops and they also enable worktops to be fitted to out-of-square walls without the need to cut large sections of the worktop to size first. They help to integrate the worktop material with other kitchen elements and also prevent any moisture / ingress from forming behind the worktops.
How do I join worktops?
Worktops are joined square, at 90 degrees using a standard butt-join. Worktop connector bolts are used on the underside of the worktops to securely clamp them together. Insert worktop sealant between the worktops and apply a bead of sealant to the top surface during installation to create a water resistant seal. Sand the top surface once the sealant has dried to create a lovely smooth join.
Why do you use two different worktop oils (Rustins and HABiol)?
At Worktop Express® we are continually expanding and updating our processes. Recently we have developed a new pre-oiling system which utilises sophisticated machinery and innovative techniques to achieve the highest standard for our customers. Unfortunately Rustins is not suitable for this machine, and as such we have introduced a very similar industrial product called HABiol.
Both Rustins and HABiol are surface oils that provide a protective coating to the surface of the wood - they do not penetrate the wood like some oils we have used previously. Rustins is a tried and tested product that is easy to apply, and we therefore recommend using this for aftercare of all worktops. Both products yield an extremely similar, aesthetically pleasing finish.