close
Main menu
Main menu
Shop by Species
OakWalnutIrokoBeechAsh

Contact Worktop Express

Worktop Express® is happy to help with queries from new or existing customers, but before you get in touch, you may find the answer to your questions in some of the handy resources you’ll find right here on the website.

keyboard_arrow_down keyboard_arrow_up Frequently Asked Questions
keyboard_arrow_down keyboard_arrow_up Can I see a sample before I buy?

Choosing the right grain and tone is essential for achieving your desired kitchen aesthetic. You can order worktop samples for our entire wooden worktops range directly online - we highly recommend doing this to see how the natural timber interacts with the lighting in your home.

keyboard_arrow_down keyboard_arrow_up Do you offer custom-sized work surfaces?

Yes - whether you need a specific length or complex shape for a kitchen island, our online Bespoke Worktop Tool allows you to customise your order. If you use our customisation service, select 'Create Offcut' from the Tools when cutting to size and we'll include all the offcuts from your timber so you can repurpose them for smaller home projects.

keyboard_arrow_down keyboard_arrow_up Do you sell offcuts?

Whenever you customise your worktop using our Worktop Customisation Tool, we will send you all of the pieces that are removed in order to create your perfect shape. Unfortunately, we do not hold or sell any offcuts separately our customer always receives all of the worktop they purchase (apart from any non-viable slivers!). If you want a smaller piece of worktop, our bathroom worktops, are a great option for people looking for a small worktop section.

keyboard_arrow_down keyboard_arrow_up Will my wood worktops match each other?

As a natural product, every stave in a wooden worktops is individually unique and no two will ever be identical - however - we will always do our best to check every order with multiple wooden worktops to ensure the grain formation and colour consistency are a suitable match before they leave our warehouse. We always recommend our customers do a final 'dry fit' and match-check before you begin oiling or installing your wooden worktop.

keyboard_arrow_down keyboard_arrow_up Oak vs Prime Oak vs Full Stave: What is the Difference?

  • Standard Oak: features staves with natural colour variation, classic charm with some character knots
  • Prime Oak: selected for a more uniform, delicate grain with fewer character features; perfect for a sophisticated, contemporary look
  • Full Stave Oak: the pinnacle of our range; uses 40mm wide staves with minimal colour variation that run the entire length of the surface, creating a refined, consistent look for unrivalled luxury
keyboard_arrow_down keyboard_arrow_up Do I need special brackets for timber?

Yes - wood is a natural material that expands and contracts with your home's humidity. We recommend using slotted brackets or stretcher plates which allow for a few millimetres of natural movement. You can find more detail in our wood worktop installation guide.

keyboard_arrow_down keyboard_arrow_up How do I clean and maintain my wooden surfaces?

Simply wipe down with warm, soapy water and dry immediately. To keep your wooden surface looking its best, we recommend regularly oiling your worktop - you can conduct a 'bead test' to see if further oiling is required - if water doesn't form as droplets on the surface, it’s time for a quick maintenance coat of oil.

keyboard_arrow_down keyboard_arrow_up How do I care for my wooden worktops during installation?

To protect the integrity of the wood, we recommend oiling your surfaces immediately upon receipt with Osmo TopOil. If you aren't installing right away, store your wooden worktops flat on bearers in a damp-free environment. This prevents the timber from bowing and ensures it stays level for your fitters.

keyboard_arrow_down keyboard_arrow_up Email Us

Please fill out the form below - we aim to respond within 2 business days.

I consent that the information I have provided may be used by Direct Online Services LTD for continued correspondence. You can opt out at any time by clicking 'Unsubscribe' at the bottom of any email correspondence, or by contacting us directly. Please view our privacy policy for further information.

Delivery Details
Contact via Post

If you would like to send us something by post, please use the following address:

Worktop Express®

Units 6-8, Brearley Court, Waterwells Business Park, Quedgeley, Gloucestershire, GL2 2AF.