Worktop Express Blog

Worktop Express SignThe word ‘move’ might strike fear into the heart of many employers: the organisation, the timing, the coordination of technical support…. there are endless details to consider.

Not so for Worktop Express. Our own office move had been keenly anticipated and planned since 2011 so that when the 18th February arrived we were ready to go! The installation of equipment and staff at our new premises ran with all the smoothness of a military operation…

Well, almost! As they say, the best laid schemes of mice and men often go awry… and so admittedly there were a few minor disruptions over the weekend (but nothing we couldn’t cope with!). Most importantly, when trading opened on Monday 20th, we were unpacked, offices sparkling and iroko desks (constructed from our own iroko worktops of course!) cleaned. The smell of Danish oil wafted down the corridor and excitement was in the air – in short, we were bright-eyed, bushy-tailed and ready to work.

One exciting bonus of our relocation is the newly constructed showroom space. It has long been in our plans to kit out a full showroom with Worktop Express products, to create a space for our customers to visit, gain inspiration and get a real feel for what is on offer.

Watch this space…

We don’t have any images of the completed building yet, hence the schematic pictures that are displayed on this page – but we are here, so please do get in touch!

Worktop Express Sign

Our new address is as follows:

Worktop Express
c/o DOS Ltd
Units 6-8 Brearley Court
Baird Road
Waterwells Business Park

February is upon us and we’re delighted to say that 2012 has begun at a cracking pace – so much so that we’re only just now able to pause for thought! The Christmas lights might have been taken down but the year ahead is looking bright -though before we can leap into our new year plans we must first say goodbye to the last one! 2011 was nothing if not worthy of consideration…

Trustpilot reviews

We began 2011 with a vow to provide our customers with the best service at every level. Huge strides were taken to improve our delivery service (more on that later!) and midway through the year we partnered with the independent review website TrustPilot, aiming to really gain insight into customer satisfaction. In only a few months we accumulated close to 1,000 positive customer reviews relating to our products and service – thank you to everyone who wrote in! We are more determined than ever to maintain and indeed exceed this standard of service in 2012.

One wonderful example of a customer well-satisfied was the case of Bea’s of Bloomsbury; after fitting out their Bloomsbury branch with our wenge worktops, the luxury tea shop received critical acclaim for their interior design – winning the New Store Europe Retail Week Interiors Award for Best Small Shop.

2011 was also a year of exciting expansion. Over 20,000 orders were completed over twelve months: a 50% increase on 2010! Furthermore, in demonstration of our commitment to service, we worked on broadening the range of options available to our customers. This was realised both in terms of product choice and delivery.

We expanded our product selection to include Deluxe Walnut, End Grain Butcher Blocks, and various Full Stave worktops in timbers including zebrano, wenge and maple. This expansion has strengthened our position as the UK’s leading online solid wood worktop specialist (with over 20 different stocked ranges).

Our appreciation and love of solid wood has continued to grow; indeed, 2011 allowed us to realise the possibilities offered by this wonderful natural material by extending our specialist knowledge beyond worktops to other products. As such, the successful launch of our solid wood kitchen cabinet range was a real highlight of 2011 – we now stock a comprehensive selection of cabinets, drawers and doors (doors also supplied in a variety of finishes such as sanded, lacquered or hand painted). We also augmented our bespoke service, giving the Worktop Express fabrication team the chance to really show what they can do. This action paved the way for our fabrication sale in January 2012 which has been a terrific success!

Worktop Express 2Man ServiceWorktop Express continued to prioritise customer service with an enhancement of delivery options. Indeed, the implementation of our own in-house 2Man delivery service was perhaps the biggest and proudest step Worktop Express took in 2011: beginning with just one van in January 2011, we worked hard to eliminate any kinks by trialling the service thoroughly before expanding to southern and central England in March. The huge success of this trial period allowed us to expand rapidly, covering the whole of the UK by summer – making us the only solid wood worktop specialists in the country to offer an in-house, next-day, two-man delivery service nationwide! Our subsequent partnership with an external two-man courier also proved valuable, adding real flexibility to our burgeoning service. As a result of these changes we ended the year with a fantastic first-delivery success rate of 99%.

So what next for Worktop Express? Where to start! Plans are afoot to expand our in-house 2Man delivery service even further, we’re hard at work designing our showroom which is set to open in spring… and much more!

Goodbye for now: we hope you enjoyed 2011 as much as we did and look forward to helping you in 2012.

full stave prime oak worktops Start your year in true style with a full stave prime oak worktop: a new and luxurious addition to the Worktop Express range.

The enduring popularity of oak has much to do with its innate beauty and resilience. Attractive in all forms, the delicate grain pattern is accentuated to its fullest with our prime oak range which uses staves specifically chosen for colour consistency and purity. Now, for the first time, these grade A cuts of wood can be appreciated to an even higher degree through a full stave construction: a formation that highlights the timber’s flawless appearance by using extra-wide, 90mm staves which – as the name suggests – run the full length of the worktop. The finished product is a stunning testament to the matchless quality and unique charm of a carefully crafted, well-sourced natural material.

Worktop Express is proud to offer the most comprehensive range of worktops in the UK. We are the only company to manufacture full stave worktops in such a variety of species. Furthermore, our entire range is held in stock at various depots through the UK, ensuring a fast and easy nationwide delivery.

If you have any questions relating to any of our products, we would be delighted to help. You can get in touch by telephone on 0845 22 22 644 or send us an email here.