Oct 18, 2018
For the last in our series following our worktops from the forest to your front door, we have spent some time with Tim, our transport manager, to find out more about the people behind our in-house delivery service. Previously, we spent time with the fabrication department and the last thing they did was wrapping – this is where we will pick up with Tim, as the worktop is packed ready for transport.
1:32pm (day before delivery) – When the worktop orders are ready for delivery, we come to the warehouse to collect them. If the orders are coming from fabrication, they will be wrapped, if not they have to be wrapped, and then we pack them in our re-usable padding ready for transport. How do we know which worktops we need to pick and which orders are being loaded into which van?
Great question – you will find out shortly!
6:58pm (day before delivery) – Orders are loaded onto our vans so they can be distributed throughout the country to each depot, ready for delivery the next day. We have our own in-house delivery fleet which is fantastic as it means we can keep costs low and pass those savings to our customers. It also means we can ensure our commitment to the environment is upheld by planning the most efficient delivery routes possible.
12:37pm (day of delivery) – This van has arrived back from a morning of deliveries, so it will be loaded shortly. There are weight restrictions that we need to adhere to, to make sure our vehicles are safe. As we have our own transport, we are responsible for all the maintenance – ‘down time’ has to be booked in so that we can have all our vehicles on the road when we need them. This is a big job, with 7 depots throughout the country we need to make sure all the planning is done for every location. We are checking the oil and water levels on this vehicle before it heads out.
4:11pm – The first deliveries have been done and we are ready to head to the last address now – we just need to give the customer a call to let them know we are on the way.
4:38pm – We are at the customer’s house, right on time, and – like most of the worktops we deliver – these worktops are headed straight for the kitchen. They are fairly heavy and also pretty large, so two people are needed to lift safely. The kitchen is on the ground floor and there are no steps, so it looks like we can take this straight in. We take the reusable packaging off then the customer is given the opportunity to inspect the worktops without the wrapping before we leave.
4:52pm– Delivery done and we are headed back to head office to clock off – I hope you have enjoyed learning more about transport’s role in the journey our worktops take from the forest to your front door!