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Worktop Fabrication Service

Terms and Conditions

Please read these terms and conditions carefully before placing an order with us as they will be legally binding and will govern any order you place with us. Please read and ensure you have understood in particular the sections headed "Important Information" and "Our Liability" below.

If you are looking for our competition terms and conditions, please click here.

Ordering Online

Ordering Online with us is safe and secure.

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

To place an order, simply add items to the basket and follow the step-by-step instructions that will guide you through the process to complete the order.

We do not store any card details. As soon as an order is placed, your card details are destroyed in an untraceable format.

We encourage you to feel comfortable using your credit card to conduct commerce on our site.
We have partnered with Geotrust to offer 2048-bit encryption on all confidential information that is processed on our secure server. We have also enrolled in third-party website identity validation with Geotrust to offer maximum security and peace of mind to our customers. Our serial number for this agreement is 56 4f 1a 03 f5 da f5 02 9d 10 61 d2 c1 5e d8 b2.

The presence of SSL means you can rest assured that communications (e.g. credit card numbers) between your browser and this site's web servers are private and secure when the SSL session is activated.

When you place an order with us (worktop-express.co.uk) you are making an offer to buy goods and accept our terms of sale. We will send you confirmation via electronic mail that we have received this request. Once we have checked the price and availability of the goods, we will contact you separately via electronic mail to confirm that we accept your order, and a contract will be made between the "customer" and "worktop-express.co.uk". VAT Invoices are sent via email when the goods are despatched.

In the unlikely event that the goods are no longer available, or there is a pricing mistake, we will advise you of this. There will be no contract between us.

Returns

For our returns terms and conditions regarding returns and refunds, please view our returns page.

Fabrication service

Contracts created for goods affected by our fabrication service may not be cancelled by any customers.

All fabrication requests are responded to in a formal quotation format which outlines the proposed customisation. Once a fabrication quotation is accepted by the customer and confirmed, an order can be placed with ourselves. Once payment has been processed with the customer, a contract is created with worktop-express.co.uk and the customer accepts our terms of sale.

Once an order has been placed, the service will commence. A diagram will be created according to the customers' requirements and the worktop blanks will be prepared. A diagram detailing the customers' requirements will be sent to the customer via electronic mail shortly after the contact has been created, usually within one working day, for the customer to confirm the final specification. It is the responsibility of the customer to confirm this diagram as soon as possible. Any machining will not be completed until we have received confirmation from the customer via electronic mail. The fabrication time quoted at the start of the order will not be applicable until worktop-express.co.uk have received a confirmation of the diagram supplied. If we have not received confirmation of the diagram via electronic mail within a reasonable period of time, we reserve the right to delay delivery. You must make sure that the information and materials provided are correct for your required use. We cannot be held liable if these dimensions are subsequently found to be incorrect.

Upon receipt of diagram approval by the customer, worktop-express.co.uk will confirm via electronic mail within one working day that the confirmation has been received.

As this is a bespoke service, after the point of diagram confirmation absolutely no changes can be made to the order; however, should the customer notice an error, he/she should make contact with the Fabrication Department within 1 working day and Worktop Express® will consider the request for amendment. Our assessment is final and Worktop Express® reserve the right to deny any request for change after point of diagram confirmation.

Fabrication orders cannot be cancelled once a contract has been created. In exceptional circumstances and in our absolute discretion, we reserve the right to allow the customer to cancel the fabrication work should we deem this necessary, but only if the goods have not yet been subject to customisation. Cancellation in such a way will not be subject to a full refund. We reserve the right to charge an amount, no less than £50.00, to cover aspects of the service that have been completed. We reserve the right to offer or withdraw this cancellation option.

Once the contract has been created, the customer may not cancel the order even if the goods have not yet been despatched. The "fabrication service" includes, but is not exclusive to, all works detailed on our fabrication service page, e.g. machining, oiling, and other fabrication works. In the rare event that custom or bespoke goods are found to be faulty, we will arrange to repair, or replace the items if deemed necessary (subject to the provisions set out in the "returns" section above). We will endeavour to complete this work as soon as practicable. We may wish to collect the items in order to carry out any such repair.

Whilst we use reasonable endeavours to deliver any bespoke items within the time-frame quoted at point of order, due to the custom manufacturing process of any goods made specifically to the customers required size or thickness, the lead time for bespoke items manufactured in Europe may be delayed slightly and time shall not be of the essence in respect of any specified delivery or installation dates; to this end we recommend that all of our customers allow an additional 28 days in the event of any unforeseen delays. Please note that this extended lead-time does not affect items altered in our fabrication service, merely for bespoke manufactured items, for example extra thick or extra wide items that are clearly labelled as "bespoke".

Orders cannot be cancelled where goods have been altered by worktop-express.co.uk.

All works have a + / - 3 millimetre tolerance.

Please note that consumers' statutory right of cancellation does not apply to orders which are made to measure or in any way cut or altered to your requirements.

Online Bespoke Worktop Tool Fabrications

Orders placed via the Online Bespoke Worktop tool are subject to checking by a trained fabrication adviser before being accepted. Worktop designs will be turned into a diagram to be approved by the customer before any work commences.

Only a verified confirmation diagram constitutes acceptance of the order and work will not commence until we receive written approval from the customer. Worktop Express accepts no responsibility for orders that are not received due to network connection issues; it is the customer's responsibility to ensure that communications have been received, and to seek confirmation from Worktop Express via other mediums (such as telephone) for avoidance of doubt, if necessary.

We reserve the right to cancel any orders beyond the limitations of our fabrication service that have been submitted via manipulation of the code in our Online Bespoke Worktop Tool. This also includes any bugs or glitches in the software that result in an incorrect design, no matter how they arise.

Delivery Information

Our in-house 2Man service is the recommended service for most deliveries, though we also offer several external courier options. Terms and conditions are specific to each courier.

Though Worktop Express® works hard to ensure our customers receive the best service from external courier services, Worktop Express® cannot be held responsible for any delays that occur as part of an external courier service. It is the responsibility of the customer to familiarise him/herself with the terms and conditions of each service prior to selecting a delivery option.

The terms for each service can be found below:

Worktop Express® 2Man Delivery Service

Worktops are delivered by two personnel who will carry the customer's goods to the nearest ground floor access point of the customer's property. The customer will be given a two hour timeslot but should there be a delay due to instances outside of Worktop Express®' control - such as heavy or unforeseen traffic - Worktop Express® cannot accept responsibility for this.

Please note that it is the customer's responsibility to ensure that there is a clear passageway - suitable for both the drivers and the worktops - from the entrance of the property to the ground floor room of choice. If there are any obstructions, the Worktop Express® 2Man team are entitled to leave the goods at the closest safest point (or similar). If the obstructions can be moved then it is the customer's responsibility to undertake this process. Please bear in mind that the 2Man drivers will be carrying worktops from the outside into the interior of the property, and for health and safety reasons they cannot remove their shoes. As such we recommend that if the customer wishes for the flooring/carpets to be protected, that suitable coverings are laid prior to the arrival of the delivery team. If the passageway is not clear or covered, and any damage is done to either the customer's property or possessions as a result of insufficient, unprotected or unclear access, Worktop Express® bears no responsibility. In the unlikely event of damage being caused to a customer's property, it is the customer's responsibility to report this to Worktop Express® via electronic mail within two working days (for avoidance of doubt, Saturdays, Sundays and Bank Holidays are not classed as working days).

All goods must be inspected for damage or shortfall on delivery in the presence of the delivery driver. Any loss or damage must be clearly written on the delivery note and we must be informed via electronic mail within two working days of receipt (again, for avoidance of doubt, Saturdays, Sundays and Bank Holidays are not classed as working days). No claims for loss or damage can be made after this. Upon signing, the customer will become responsible for the goods and any subsequent loss, damage or destruction of the goods. The delivery note is a legal document and is the only admissible proof that delivery has been made to you without any loss or damage.

Should delivery be unsuccessful due to the customer not being at the property on the scheduled delivery date, the customer is liable for any costs relating to redelivery of the items - which in most cases will mean that a subsequent delivery will need to be added to the order and paid for. Please note, whereby a 'Free Delivery' promotion is valid - this is only applicable to the first delivery attempt, and subsequent attempts will be charged at the full rate.

Overnight Delivery

Worktop deliveries are made by one man only. The customer agrees to ensure that someone competent will be available to help with the unloading of the goods. The goods can be extremely heavy; it is the responsibility of the customer to ensure the designated helper is fit / suitably strong to help with the delivery. We cannot be held liable for any injury to persons unloading the delivery (unless caused by our negligence). It is the responsibility of the customer to ensure the drop off point and unloading area are both suitable and accessible. Our standard delivery service is to the nearest ground floor access point, for health and safety reasons. Special requests can occasionally be accommodated, please contact us to request further information.

All goods must be inspected for damage or shortfall on delivery in the presence of the delivery driver. Any loss or damage must be clearly written on the delivery note and we must be informed via electronic mail within two working days of receipt (for avoidance of doubt, Saturdays, Sundays and Bank Holidays are not classed as working days). No claims for loss or damage can be made after this. Upon signing, the Customer will become responsible for the goods and any subsequent loss, damage or destruction of the goods. The delivery note is a legal document and is the only admissible proof that delivery has been made to you without any loss or damage.

This service is intended to be next-day; however, as this is an external courier, Worktop Express® cannot guarantee that this timeframe will be achieved. Customers should be aware that deliveries on this service can take up to three working days from the selected delivery date (for avoidance of doubt, Saturdays, Sundays and Bank Holidays are not classed as working days).

For damaged goods and the delivery procedure, please see our delivery details page.

External Two Man Service

On this service, customers can expect a phone-call at least 48 hours prior to delivery to confirm. The customer will then be given a window of either am/pm. Within this window, a 2-3 hour time slot will be given but please note this is for guidance only. Worktop Express® cannot accept any responsibility if the delivery happens to arrive outside of this provisional time-slot.

The courier will attempt to contact the customer on three separate occasions. If all three attempts are unsuccessful, it is the customer's responsibility to make contact with the courier. If this does not occur within 21 days, the goods will be returned to Worktop Express®. The customer will then incur a further charge for redelivery and must contact Worktop Express® to make the necessary arrangements before the goods can be redelivered. Worktop Express® cannot be held responsible for any delays or charges resulting from this sequence of events.

All deliveries on this service are carried out by a two man team, and where possible the courier will put the items in the customer's room of choice. All room of choice deliveries are subject to a site survey by the delivery team; the team will then assess whether it is possible the place the item in the room requested by the customer.

If it is possible to place the item in the room of choice, the customer must read and sign the necessary disclaimer to confirm that he/she understands its content. If this disclaimer is not signed, the delivery will be made to the doorstep only. If the delivery team deems it unsafe or considers that placing the item in the customer's preferred room is not possible, the delivery team would ask the customer for an alternative room in which to place the product.

If it occurs that the external two man team are unable to place the product in a room of choice, the item will be left in the safest possible location.

All goods must be inspected for damage or shortfall on delivery in the presence of the delivery driver. Any loss or damage must be clearly written on the delivery note and we must be informed via electronic mail within two working days of receipt (for avoidance of doubt, Saturdays, Sundays and Bank Holidays are not classed as working days). No claims for loss or damage can be made after this. Upon signing, the Customer will become responsible for the goods and any subsequent loss, damage or destruction of the goods. The delivery note is a legal document and is the only admissible proof that delivery has been made to you without any loss or damage.

Worktop Express® 1Man Saturday Delivery Service

Our 1Man Saturday Delivery service is carried out by a driver who can assist in carrying the customer's goods to the nearest ground floor access point of the property with assistance from the customer or a nominated able-bodied individual. We will assign customers a two hour timeslot, though should there be any delay due to circumstances outside of Worktop Express®' control - such as heavy or unforeseen traffic - Worktop Express® cannot accept responsibility for this.

Please understand that it is the customer's responsibility to ensure that there is a clear passageway - suitable for both the driver and the worktops - from the entrance of the property to the ground floor location of choice. If there are any obstructions, the Worktop Express® driver is entitled to leave the goods at a safe point close to your desired location. If obstructions can be moved, it is the customer's responsibility to undertake this process.

If our driver is asked to assist with carrying worktops from outside into the interior of the property, they cannot remove their shoes for health and safety reasons. As such we recommend that the customer protects any flooring/carpets using suitable coverings that are laid prior to the arrival of the delivery. If the passageway is not clear or covered, and any unavoidable damage is done to either the customer's property or possessions as a result of insufficient, unprotected or unclear access, Worktop Express® bears no responsibility. In the unlikely event of damage being caused to the property, it is the customer's responsibility to report this to Worktop Express® via electronic mail within two working days (for avoidance of doubt, Saturdays, Sundays and Bank Holidays are not classed as working days).

All goods must be inspected for damage or shortfall on delivery in the presence of the delivery driver. Any loss or damage must be both clearly stated on the delivery note and via electronic mail within two working days of receipt (again, for avoidance of doubt, Saturdays, Sundays and Bank Holidays are not classed as working days). We cannot accept claims for loss or damage after this. Upon signing the delivery note, the customer becomes responsible for the goods and any subsequent loss, damage or destruction to them. The delivery note is a legal document and is the only admissible proof that delivery has been made to you without loss or damage.

Should delivery be unsuccessful due to the customer not being at the property on the scheduled delivery date, the customer is liable for any costs relating to redelivery of the items - which in most cases will mean that a subsequent delivery will need to be added to the order and paid for. Please note, whereby a 'Free Delivery' promotion is valid - this is only applicable to the first delivery attempt, and subsequent attempts will be charged at the full rate.

Accessory Delivery Service

With this courier a variety of timeslots can be chosen (next day, next day pre-noon, next day pre-10am etc). This is a signed for service and it is the customer's responsibility to ensure that there is someone at the property to receive the parcel at the relevant time (according to the delivery option chosen).

Should delivery be unsuccessful due to the customer not being at the property on the scheduled delivery date, the customer is liable for any and all costs, charges and fees incurred in returning or storing the undelivered shipment.

All goods must be inspected for damage or shortfall on delivery in the presence of the delivery driver. Any loss or damage must be clearly written on the delivery note and we must be informed via electronic mail within two working days of receipt (for avoidance of doubt, Saturdays, Sundays and Bank Holidays are not classed as working days). No claims for loss or damage can be made after this. Upon signing, the Customer will become responsible for the goods and any subsequent loss, damage or destruction of the goods. The delivery note is a legal document and is the only admissible proof that delivery has been made to you without any loss or damage.

Change to Delivery Date

For all delivery options the final cut-off point for changing delivery date is 10:00 AM prior to the working day of despatch (i.e. 10:00 AM on Friday morning if the goods are to be delivered on Monday). Please note, where certain areas must be booked at least 48 hours in advance as indicated on the delivery details page, the cut-off point for changing delivery date is 10:00 AM on the working day prior to this time. It is the customer's responsibility to make contact with Worktop Express® to rearrange delivery within this time-period. Suitable confirmation of the new arrangements must be provided by Worktop Express® to verify successful rearrangement of delivery. Worktop Express® will make every effort to accommodate requests for alteration to delivery date but does not guarantee this. If confirmation of new delivery date from Worktop Express® is not received by the customer, he/she should assume that the original delivery date stands.

If delivery is not rearranged with Worktop Express® prior to the aforementioned cut-off point, the customer bears the full responsibility of any delay or surcharges caused should the delivery not be successful.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices; otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

The risk in the goods shall pass to the customer on delivery and title shall pass upon receipt by us of payment in full and cleared funds.

Sale prices: where the end date of a sale is stated, this date is not explicit and an extension can be made at our discretion.

Complaints

If we should receive a complaint about any part of our service, by phone, fax, electronic mail or letter, then it will be dealt with promptly. Worktop-express.co.uk will attempt to respond to all complaints within one working day, however during busy periods we will endeavour to reply within 5 working days (for avoidance of doubt, Saturdays, Sundays and Bank Holidays are not classed as working days). All complaints will be dealt with fairly and in confidence.

Important Information

Please note: we do not accept contract terms that state 'time is of the essence'.

Although we organise for delivery to occur on a certain date that is best suited to the customers' requirements, we strongly advise that the hiring of various trades is not completed until the goods have arrived at the destination in satisfactory condition. Though we have an extremely high delivery success rate, occasionally, due to matters out of our control such as poor handling in transit or extreme weather conditions, delivery of the complete order in satisfactory condition may not be possible on the initial agreed date. As such, we also do not advise that any existing fittings are removed until a successful delivery has been achieved. We cannot be held responsible for any fees or losses caused by a delivery that is not delivered on the initial date but is still delivered within a reasonable time-frame. In the unlikely case that a delay in delivery does occur, we will of course give the order our utmost attention and attempt to resolve any problems in the shortest period of time possible.

We strongly advise that all goods are inspected thoroughly on delivery and before any installation work commences. Any work carried out to any of the goods received constitutes immediate acceptance of the items. This includes cutting, oiling, or any alterations that remove the item from its original condition. Any defects or faults later reported will be deemed as to have been caused, and thus bear the responsibility of, the customer (unless the customer can demonstrate otherwise). Worktop-express.co.uk are not responsible for any fault or damage caused by negligent installation or failure to comply with our installation and aftercare instructions.

Please do not attempt to fix any problem yourself without contacting us first. We are unable to accept a return of any goods if any unauthorized alterations have been made. If goods have been altered without our prior authorization this may invalidate the manufacturer's warranty.

There is a manufacturing tolerance for all standard sized worktops. The manufacturing tolerance of a stave size is +/-2mm, therefore if worktops are to be joined end-to-end please inform us beforehand so that we can attempt to match as best as possible. The stave width of our full stave worktops, where advertised as approximately 90mm width staves, can vary by +/-10mm due to natural variations of timber. The stave width of our deluxe worktops, where advertised as approximately 90mm width staves, can vary by +/-5mm due to natural variations of timber. Due to the manufacturing tolerance of each individual stave, each complete worktop may have one stave with a reduced width at one edge of the worktop, in order to maintain the advertised complete worktop width. Due to the nature of the image reproduction process and the nature of the goods we supply, we cannot guarantee the colour accuracy of certain goods. Worktop-express.co.uk will always attempt to colour match goods ordered on a multiple basis, however as wood is a natural product we cannot guarantee any replication of colour from piece to piece. During manufacture, we go to great lengths to remove nearly all natural imperfections from the surface of our worktops. To not render the timber characterless, small natural imperfections are deemed acceptable and the customer accepts that small sound knots and minor shakes, which do not affect the performance of the worktop, are acceptable and shall not constitute faults or defects. Larger natural imperfections may occasionally appear on the underside of the worktop, and these shall not constitute faults or defects as long as they do not affect structural rigidity. Worktop-express.co.uk go to extreme lengths to reduce the moisture content of the timber by drying timber before manufacture for longer than the standard period of time, a cost which we accept to further improve product quality. Gradual movement of timber due to natural contraction and expansion however cannot be prevented and after installation small cracks may appear, a few millimetres in width. This comes as a standard with all timber and is accepted as the nature of each individual section of wood and is not a fault or defect. Any movement is a natural characteristic and is not deemed a fault. Any minor cracks are not faults or defects and can be filled neatly and easily using a similar coloured wax filler if necessary. Any images and samples should be treated as an approximate guide only, as stave widths, colours, lengths and appearance can vary from piece to piece. Timber is a natural product that cannot be replicated uniformly, and therefore any samples that we provide are for guidance only, and we explicitly do not offer a sale by sample service. We offer sale by description only, and the customer expressly accepts this.

We go to great lengths to provide detailed installation and maintenance information and worktop-express.co.uk cannot be held responsible for the lack of initial oiling, incorrect installation, maintenance or general mishandling. For all worktops and associated products ordered from us (such as upstands) we recommend finishing with "Rustin's Danish Oil", which is compatible with, and provides an identical finish to the oil used in our pre-oiling process.

The maximum unsupported overhang that we recommend for a worktop is 200mm (based on a 620mm wide worktop). The recommendation for a larger overhang/span would be calculated on a pro-rata basis (i.e. the recommended unsupported overhang for a 960mm wide worktop [approximately 55% larger than a 620mm wide worktop] would be 110mm). If you require a larger overhang, we may also suggest that a suitable support leg(s) is used. The customer agrees to install the products as per our installation and aftercare guide. Failure to follow this is means that you accept full responsibility for any resultant damage or defects. Due to slight variations in stave size and colour as a result of batch variation, please contact us if you are attempting to match worktops to another worktop, or to a previous purchase, so that we can attempt to help where possible. Likewise, if you are joining a worktop end to end please inform us prior to purchase so that we will endeavour to locate two worktops that match as closely as possible. If you experience any problems with worktops that you have received, please contact us within two working days (for avoidance of doubt, Saturdays, Sundays and Bank Holidays are not classed as working days) and always before you alter them from their original condition, as any goods altered from their original state cannot be returned or exchanged (unless you are able to prove that a fault or defect existed on delivery).

Where a number of orders are advertised as having been delivered, this figure may refer to the total number of orders delivered by the limited company and not necessarily the specific brand, and may also include promotional items.

We reserve the right to alter these Terms and Conditions at any time upon providing advanced notice.

Our Liability

Our liability if you are a business customer:

Where you order goods in the course of a trade or the course of business, this section will apply.

We warrant that on delivery the goods you have ordered shall:

  1. conform in all material respects with the agreed specification; and
  2. be free from material defects in design, material and workmanship.

You acknowledge that for the purposes of this section, natural imperfections, cracks resulting from natural expansion and contraction, and minor variations in the colour and size of the goods shall not be non-conformities or material defects due to the nature of the goods, being goods manufactured from natural timber. Similarly, you agree that you shall treat all images and samples provided to you by us as approximate guides only. You acknowledge that you have read and understood the "Important Information" section above.

If you give notice in writing to us within 24 hours of delivery and prior to installation (in the case of non-conformities or defects apparent on reasonably careful visual inspection) and otherwise within 24 hours of discovery (in the case of latent non-conformities or defects) that some or all of the goods we have supplied do not comply with the warranty set out above and we are given a reasonable opportunity to examine the goods and (if asked to do so) you return the goods to us at your cost, then we shall (at our option) repair or replace the defective goods, or refund the price of the defective goods, subject to the following.

We shall not be liable for the goods' failure to comply with the warranty set out above in any of the following circumstances:

  1. you make any further use of such goods after giving notice of a defect;
  2. the defect arises because you failed to follow our installation and aftercare instructions and good trade practices as to the storage, installation, use and maintenance of the goods;
  3. the defect arises as a result of us following any drawing, design or specification supplied by you;
  4. you have altered or repaired such goods without our written consent;
  5. the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
  6. the goods differ from the agreed specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

Except as provided in this section, we shall have no liability to you in respect of the goods' failure to comply with the warranty set out at the beginning of this section.

The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded.

Nothing in these terms shall limit or exclude our liability for:

  1. death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
  2. fraud or fraudulent misrepresentation;
  3. breach of the terms implied by section 12 of the Sale of Goods Act 1979; or
  4. any matter in respect of which it would be unlawful for us to exclude or restrict liability.

Subject to this:

  1. we shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with these terms and conditions;
  2. we shall under no circumstances whatever be liable to you for any removal and re-installation and related costs or expenses (whether direct, indirect, consequential or otherwise) resulting from any breach of the warranty above; and
  3. our total liability to you in respect of all other losses arising under or in connection with these terms and conditions, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price paid by you for the goods.

Our liability if you are a consumer:

As a consumer, you have legal rights in relation to goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these terms and conditions will affect these legal rights. If you are a consumer, the following warranty is in addition to your legal rights.

We warrant that on delivery the goods you have ordered shall:

  1. conform in all material respects with the agreed specification; and
  2. be free from material defects in design, material and workmanship.

You acknowledge that for the purposes of this section, natural imperfections, cracks resulting from natural expansion and contraction, and minor variations in the colour and size of the goods shall not be non-conformities or material defects due to the nature of the goods, being goods manufactured from natural timber. Similarly, you agree that you shall treat all images and samples provided to you by us as approximate guides only. You acknowledge that you have read and understood the "Important Information" section above.

If you give notice in writing to us within 24 hours of delivery and prior to installation (in the case of non-conformities or defects apparent on reasonably careful visual inspection) and otherwise within 24 hours of discovery (in the case of latent non-conformities or defects) that some or all of the goods we have supplied do not comply with the warranty set out above and we are given a reasonable opportunity to examine the goods and (if asked to do so) you return the goods to us at your cost (but, for the avoidance of doubt, if the goods are found to be faulty or defective we shall reimburse such cost), then we shall (at our option) repair or replace the defective goods, or refund the price of the defective goods, subject to the following.

We shall not be liable for the goods' failure to comply with the warranty set out above in any of the following circumstances:

  1. you make any further use of such goods after giving notice of a defect;
  2. the defect arises because you failed to follow our installation and aftercare instructions and good trade practices as to the storage, installation, use and maintenance of the goods;
  3. the defect arises as a result of us following any drawing, design or specification supplied by you;
  4. you have altered or repaired such goods without our written consent;
  5. the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
  6. the goods differ from the agreed specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

Nothing in these terms shall limit or exclude our liability for:

  1. death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
  2. fraud or fraudulent misrepresentation;
  3. breach of the terms implied by section 12 of the Sale of Goods Act 1979; or
  4. any matter in respect of which it would be unlawful for us to exclude or restrict liability.

Subject to this:

  1. we shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with these terms and conditions; and
  2. as we are supplying the goods to you for domestic and private use, you agree not to use the goods for any commercial, business, or re-sale purposes and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Privacy

For our privacy terms and conditions, along with security and unsubscribe information, please view our privacy page.

Force majeure

We shall not be liable for any failure or delay in performing our obligations under these terms and conditions to the extent that such failure or delay is caused by any event beyond our reasonable control, including strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party's), failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions, or default of suppliers or subcontractors.

Waiver

A waiver of any right or remedy under these terms and conditions is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. No failure or delay by a party to exercise any right or remedy provided under these terms and conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

Severance

If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions shall not be affected.

Governing law and jurisdiction

These terms and conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, the law of England and Wales and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.