Ordering Online

Ordering Online with us is safe and secure.

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

To place an order, simply add items to the basket and follow the step-by-step instructions that will guide you through the process to complete the order.

We do not store any card details on file. As soon as an order is placed, your card details are destroyed in an untraceable format.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any goods.

Please allow an additional 7-10 business days for shipping of your goods if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Returns

Every item we sell is carefully inspected before it is despatched, although very occasionally problems may occur. As detailed in the Distance Selling Regulations, if you are not satisfied with the goods and inform us within seven days of receipt, we will arrange to collect them (the whole order) and give a full refund. Alternatively, we will exchange items if they are faulty on delivery to you and we are notified within 28 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing. For damaged goods, please see our delivery details page.

Any transportation costs for cancelled orders must be paid by the purchaser, except in instances where the goods supplied are faulty, have been supplied in error, or miss-described by the seller. We can arrange collection of a cancelled order on behalf of the purchaser, and a collection charge will be confirmed when the collection is arranged.

Orders cannot be cancelled where the goods have been altered by the purchaser in any way from the original condition. This includes machining, oiling and any fabrication in general.

Orders can also not be cancelled if the customer has requested and paid for fabrication works, as detailed on our bespoke cutting service page. The only exception to this is in the rare event that works have not yet commenced, the customer may cancel the fabrication works although we reserve the right to charge a £50.00 cancellation fee to cover the fabrication technical services that will have already been completed.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.

Important Information

Although we organise for delivery to occur on a certain date that is best suited to the customers' requirements, we strongly advise that the hiring of various trades is not completed until the goods have arrived at the destination in satisfactory condition. Although we have an extremely high delivery success rate, occasionally, due to matters out of our control such as poor handling in transit or extreme weather conditions, delivery of the complete order in satisfactory condition may not be possible on the initial agreed date. As such, we also do not advise that any existing fittings are removed until a successful delivery has been acheived. We cannot be held responsible for any fees or losses caused by a delivery that is not delivered on the initial date but is still delivered within a reasonable timeframe. In the unlikely case that a delay in delivery does occur, we will of course give the order our utmost attention and attempt to resolve any problems in the shortest period of time possible.

Privacy

We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site.

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information.

Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don't have to re-enter it each time you visit our site.

Our site's registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user's identity and for use in our record system.

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Unique identifiers are collected from Web site visitors to verify the user's identity and for use as account numbers in our record system.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information such as credit card numbers on this site.

Un-subscribe

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive mail list messages.

Send an email to us by visiting the Contact Page.

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