Worktop Express Information Guides

“If I place an order for multiple real wood work surfaces, will they match?”

June’s final ‘Question of the Week’ is from Sara in Ross-on-Wye, who plans on placing an order for multiple real wood work surfaces, but would like to know whether she can expect them all to match.

QUESTION:

“I’m about to place an order for a number of oak worktops for my kitchen, and wanted to know whether I can expect them all to have a consistent appearance?”

ANSWER:

Hi Sara,

Thank you for taking the time to send your query in, we are glad that you are thinking of ordering oak worktops as they are a truly stunning choice for any kitchen.

At Worktop Express® we take pride in ensuring that we provide a high quality product to all customers, and will go to great lengths to ensure that when multiple worktops are ordered, they have a similar colour and overall appearance so as to provide a beautifully consistent surface across the breadth of your kitchen.

Of course, whilst the natural qualities of wood worktops mean that your new kitchen surface will be entirely unique, it also means that no two worktops are alike. When the worktops are chosen to fulfil your order, our warehouse team will always choose stock that is from the same delivery batch. If for any reason this simply isn’t achievable, then our team will check all stocks of the worktop you have ordered to match the timber as closely as possible.

We find that almost all timbers darken over time as they mature, and so sometimes they will appear lighter when first delivered and installed, before reaching the final tone that is represented on our website after regular oiling.

If you are looking for a worktop choice that guarantees more consistency in colour and grain, then we recommend considering our Prime Oak worktops over our standard range. The staves that are used to construct our ‘Prime’ worktops are chosen for their uniformity, and will create a well-balanced, blemish free kitchen surface.

For more details about our Prime Oak worktops, we recommend reading our Prime Oak Worktops Nutshell Guide.

All the best,

Ben @ Worktop Express

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“I’ve already placed my order for kitchen worktops, how do I add an extra item to my order?”

Our latest ‘Question of the Week’ comes from Jim in Stratford-Upon-Avon, who has already placed his order for kitchen worktops, but wanted to know if he can add extra items onto his purchase.

QUESTION:

“I’ve already purchased my solid wood kitchen worktops from your website, but wanted to add some extra items onto the order such as oil and an upstand, can you help me with this?”

ANSWER:

Hi Jim,

Thanks for getting in touch; once you have let us know what items you would like to add onto your order we should be able to help with your query.

Our team can amend your order up to 12 noon on the day prior to your order being delivered, but to ensure that there are no difficulties in changing the order, we recommend making changes at least 24 hours before this cut-off.

We suggest telephoning us to make alterations, so that we may act on them as soon as possible, though if you decide upon your required extras at least 24 hours in advance of this 12 noon cut-off then you may email your requirements instead.

To get in touch, fill in our contact form, or ring one of the numbers at the top of the page.

If you’d like to find out more information about our delivery service, then why not read our ‘Top Ten Questions about Delivery: Answered’ information guide.

Guide updated 24/08/2015: please note that our delivery cut-off times changed from 11am to 12 noon in August 2015, and all existing guides were subsequently edited to reflect this alteration.

All the best,

Ben @ Worktop Express

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“How easy is it to maintain real wood worktops?”

This week’s ‘Question of the Week’ comes from Alison in Sutton Coldfield, who is considering our real wood worktops, but wants to know how easy it is to care for this natural material.

QUESTION:

“I really like the look of wooden worktops, but wonder if they might be too much work to maintain. Can you outline what is required to keep them looking their best and lasting a long time?”

ANSWER:

Hi Alison,

Thanks for sending in your query. We are glad that you are considering our worktops, and are also pleased that you are curious as to what maintenance is required to keep them looking their best for many years to come.

In busy areas such as kitchens, the worktops need to be resilient and long-lasting. The timbers that we use to create our wood worktops are some of the most hard-wearing natural materials around – second only to granite and marble, which are considerably more expensive, and lack the organic character and warmth that a wood worktop exhibits.

Where maintenance is concerned, our worktops do require regular maintenance to continue to look their best, though the maintenance is relatively straightforward and inexpensive. Follow these tips to keep your worktops looking great:

• Regularly wipe down the surface of the worktops with warm water and a small amount of soap using a damp lint-free cloth. Full instructions for cleaning worktops can be found in our ‘How to Clean Worktops’ Nutshell guide.
• Regularly oil the worktops – every couple of weeks for newly installed worktops, then approximately every three months after that. The frequency of oiling will depend on the kitchen environment and the timber. Some are more naturally oily, meaning that less regular oiling is required, whilst others have large pores and absorb the oil faster, needing more. Further details can be found in our ’Oiling Worktops’ guide.
• If the worktop is scratched or stained, the natural quality of wood means that any necessary repairs are simple: all that is needed to bring most timber back to its original, unblemished appearance is a light sanding and re-oiling. Read more about worktop repair in our ‘Repairing Minor Kitchen Worktop Damage’ information guide.

To help keep your worktop in tip-top condition after installation, we sell a DIY Worktop Aftercare Kit as well as various other worktop accessories; be sure to add these essential extras to the online shopping cart when you come to make your purchase.

I hope this answers your query, but do feel free to get in touch if you need any further assistance.

All the best,

Ben @ Worktop Express

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