At Worktop Express we are very proud to use our own next-day 2Man delivery service for the vast majority of worktop orders. In fact, in 2016 our ever-expanding fleet of 2Man teams delivered more than 60,000 orders – consisting of over 100,000 worktops – which totalled close to 90% of all deliveries made.
We have made a conscious effort to reduce reliance on third-party couriers as it gives us far more control over deliveries; by using our own fleet, we can ensure deliveries are on time and that our products are handled carefully.
Indeed, in 2016 we had a 98% delivery success rate on orders handled by our own internal delivery teams, a figure which is very difficult to replicate when using external couriers (as these do not operate under our control).
With this in mind, this year we have made the important decision to remove third-party courier options from all zones covered by our own 2Man teams. We believe this will not only help us to offer more reliable delivery options, but will also ensure that customers enjoy the high-quality service they have come to expect from Worktop Express.
We will still offer external courier options for surcharge areas of the UK that we are currently unable to reach with our own service, but please note that these will be limited.
Further updates to our service will be made throughout the year, with a focus on the ongoing improvement of our systems and processes at all levels – from placing the order right through to delivery.
If you would like to find out more about our delivery service, please visit the delivery details page. Alternatively, key information is included in the ‘All About Our 2Man Delivery Service’ information guide.